(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

(ZA) - Global operation which offers management consultancy services to a broad range of sectors.

(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.

(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

(US) - Call centre training and consulting services.

(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

(UK) - Provide consultation services and solutions to the call centre industry.

(US) - Provides call center consulting services focused on operational and service needs.

(US) - A call center/teleservices e-learning and training company.

(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

(UK) - A consultancy that takes the customer's view. Provides free research papers.