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Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
http://www.acmdiagnostics.com/
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Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
http://www.adtech.net/
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Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
http://www.altitude.com
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Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
http://www.theamandacompany.com/
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Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
http://www.amcat.com/
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Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
http://www.amtelco.com/
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Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
http://www.ansapoint.com/
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Provider of Call Center recording and quality audit solutions.
http://www.appliedcorp.com/
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Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
http://www.apropos.com/
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Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
http://www.astutesolutions.com/
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Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
http://www.avotus.net
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Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
http://www.bardtech.com/
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Offers software depelopement and consulting based around support organization and management.
http://www.btd.se/
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Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
http://www.braxtel.com/
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Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
http://www.cacticom.com/
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